Taking your client experience for granted is impacting your reputation.
Get a fully mapped out client experience system with this 3 day sprint
FIND YOUR FREEDOM
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FIND YOUR FREEDOM 〰️
If you want to be the best in your industry, you need to put your client experience first.
A lack of rave reviews is a direct symptom of a weak client experience.
You know the feeling.
You’re pulling all the levers in your business day to day, trying to stay organised and ‘in flow’ but somehow there isn’t enough time to do it all.
You’re sweating over your keyboard because you know full well you should be offboarding your client from last week but you’re still fighting a huge to do list of other priorities.
This also looks and feels like:
Your reputation to deliver an amazing service to clients is dwindling because you haven’t mapped out your project delivery experience and projects are becoming delayed
You can’t grow your business because you’re systems aren’t working for you
It’s costing you money in time to keep making changes/amends to projects you’ve dropped the ball on because you have no client delivery template to support you
You don’t know how to start improving your client experience because you’ve never review it in full. You just started your business and by chance it’s grown
You’re spending too much time onboard clients with manual repetitive tasks that could be automated
Client referrals come from your client experience
〰️
Client referrals come from your client experience 〰️
Imagine the glowing reviews landing in your inbox…
And the feeling that:
You are super clear on your systems, know how to use them to create an incredible experience for your clients
Your dream client experience workflow is mapped out in a clear and visually exciting format
You understand what weaknesses your current client experience has, what impact this may have and how to improve it
You can confidently choose which tech tools you want to support you, and now you can clearly see what you need them to do for you!
You’re empowered about investing in systems in future
Introducing
Experience Design
Together we’ll go through your client experience in FULL for one of your services. Learn to confidently map your dream onboarding, offboarding and project delivery.
Reflect
Kickstart the project with reflection where you’ll share your current client experience and related processes. You can tell me your challenges, blocks and questions around how to streamline and simplify workflow whilst improving the quality of your client experience.
Design
Join me on a call to map out your dream client experience in 90 minutes call. You’ll receive suggested areas for improvement and automations you can bring in to save you time and get you looking efficient AF.
Enhance
Spend the next two days making refinements, improvements and learning from my client focused expertise. Leaving you having created the best client experience possible. We may even have time to start work on your other services too.
Client love
Hanna - Hanna Ali Photography
“It's made me really see my business in a new way by thinking about all the little things I do and then realising that I do a lot more than I think whilst also identifying the gaps
Harriet helped me design my client journey experience with Dubsado in mind and it was the first time that I saw a visual map of the things I do when a client first reaches out to me and it’s given me loads of ideas of how to implement more and other parts of my small business having seen that. She is really lovely to work with and I cannot recommend her enough - I know that my client experience will be 10x better having worked with you. You’re the best xx”
Your clients shouldn’t be chasing you for project updates
Design a client experience that delivers timelines, check ins and updates on auto.
WHAT YOU GET
In The Experience Design, you’ll get:
3 Day 1:1 Client Experience Sprint
90 Minute Design Intensive
ONE full Client Experience Designed
3 Days Messaging Support
AVAILABLE DATES:
3rd-5th December
10-12th December
How it works:
On Tuesday we have our 90 minute Design intensive at 10.30am BST, and work together over Telegram & Miro for the next two days until Thursday afternoon sign off.
FAQS
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In my experience each service providers CX is very different, some processes are short and sweet others longer and more complex. So it depends on you and your business but we will map out at least one client experience for one of your services.
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Yes if we have time we will move on to another service. Or if you need multiple services mapped out get in touch for a bespoke quote.
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Absolutely! I’m an expert with Dubsado for managing clients and ClickUp for managing projects so those are the ones I know best but I’ll let you know if the processes would work with other tech tools you might already have in your business.
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There’s a pre session reflection form to answer 1 week before - 1 hour for this. 90 minutes for our call. And I would recommend at least 2 hours per day for the 3 days to ensure you can comments and make amends at the beginning and end of the day.
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No! I’ve designed this offer with everyone in mind. Just because I love Dubsado & ClickUp doesn’t mean you need to. I’ll create your design with your chosen tech tool in mind!
HELLO, I’M HARRIET
The Operations Manager & Systems Strategist that will turn your business life & client experience upside down in the best possible way.
With a background in the luxury events space managing the expectations of billionaire clients, I now help 6 figures business owners create high end client experiences via streamlined operations that give you the space to scale whilst enjoying daily freedom.
